AI-powered customer support
Help your support team answer faster and better.
Ticket triage, suggested replies, summaries and self-service, built into the helpdesk your team already uses.
Why teams call us
Problems this solves
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01
Tickets in the wrong queue
Manual sorting delays the first reply.
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02
Agents searching for answers
The answer exists somewhere, but finding it takes minutes per ticket.
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03
Long threads, lost context
Handovers mean reading the whole history again.
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04
Inconsistent quality
Answers vary by who picks up the ticket.
Our approach
We add AI to your existing support workflow rather than replacing it. Incoming tickets are classified and routed, agents see suggested replies drawn from your knowledge base, long threads are summarised, and simple questions can be answered through self-service with a clear route to a person.
Agents stay in control: suggestions are reviewed before sending, and the system learns which answers work from what agents actually send.
What is included
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Classification and routing
Tickets tagged by topic, urgency and language.
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Suggested replies
Drafts from your knowledge base for agents to edit.
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Thread summaries
Short summaries for handovers and escalations.
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Self-service answers
Help-centre and chat answers for common questions.
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Knowledge gaps
Questions with no good answer flagged for new articles.
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Quality checks
Tone and completeness checks before sending.
What you receive
- Helpdesk integration
- Routing rules and models
- Reply-suggestion feature
- Self-service setup
- Reporting on time saved and accuracy
- Training for agents
Technology we work with
- Zendesk
- Freshdesk
- Jira Service Management
- Intercom
- OpenAI
- Anthropic Claude
- Python
Industries
How an engagement runs
Every engagement starts with a signed agreement and an advance payment as set out in your proposal. Work begins once both are complete.
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01
Analyse
Ticket data, categories and common questions reviewed.
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02
Build
Routing, suggestions and summaries integrated.
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03
Pilot
A pilot with a few agents, measured against a baseline.
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04
Roll out
Full rollout and ongoing tuning.
Ready to start? Talk to us directly.
Tell us what you need in a few lines. A specialist replies with next steps and a written proposal before any work begins.
Frequently asked questions
Can't find your answer? Ask us
Do we need a new helpdesk?
Will AI reply to customers directly?
How do you measure the benefit?
Start with a conversation.
Share a few details. A specialist replies with next steps, usually starting with a short call.