Managed IT Services
IT operations, handled every day.
Helpdesk, servers, networks and devices looked after under agreed service levels, including white-label support for agencies and MSPs.
Managed IT Services
What this division does
Small and growing companies rarely have the people to keep every laptop patched, every backup tested and every user request answered. We take day-to-day IT off your hands under a written scope, with response targets set out in your agreement.
For agencies and managed service providers, we deliver the same services under your brand. Where monitoring or security operations involve a partner, each service page and agreement states the delivery model.
Where monitoring or SOC services involve partners, each service page states the delivery model.
- 15
- services in this division
- 3
- industries we apply it in
Services
Our Managed IT Services services
Open a service to see the problems it solves, what is included, what you receive and how the engagement runs.
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01
Managed IT support
Ongoing IT support under an agreed scope and response targets. Explore the service
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02
White-label IT support
Support delivered under your brand for agencies and MSPs. Explore the service
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03
Server management
Monitoring, patching and backups for your servers. Explore the service
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04
IT helpdesk
A first line of support for your staff. Explore the service
Also in this division
Delivered today and scoped in your proposal. Ask about any of them.
- Co-managed IT servicesSupport that works alongside your in-house IT team.
- Service deskTicketing, priorities and reporting for IT requests.
- Endpoint managementLaptops and devices kept updated and secure.
- Network managementRouters, switches, Wi-Fi and VPNs looked after.
- Cloud managementDay-to-day operation of your cloud accounts.
- Backup managementBackups monitored and restores tested.
- Patch managementUpdates applied on a schedule, with rollback plans.
- IT asset managementKnow what hardware and software you own.
- IT operations monitoringMonitoring with the delivery model stated.
- Vendor coordinationWe deal with your IT vendors for you.
- Partner & reseller managementSupport programmes for resellers and partners.
Delivery
How we deliver
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01
Onboard
Inventory of users, devices, servers, accounts and vendors, and access set up securely.
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02
Stabilise
Patching, backups and monitoring brought to an agreed baseline.
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03
Support
Requests and incidents handled through a ticketing system with agreed priorities.
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04
Review
Regular reports on tickets, risks and recommendations.
Industries
Where we apply this
Ready to start? Talk to us directly.
Tell us what you need in a few lines. A specialist replies with next steps and a written proposal before any work begins.
Frequently asked questions
Can't find your answer? Ask us
What response times do you offer?
Do you offer onsite support?
What does white-label support mean?
Who provides monitoring and security operations?
Talk to the Managed IT Services team.
Share a few details. A specialist replies with next steps, usually starting with a short call.