Frequently asked questions

How does an engagement start?

With a short discovery call, then a written proposal with scope, timeline and price. Every engagement starts with a signed agreement and an advance payment as set out in your proposal; work begins once both are complete.

Do you work with companies outside India?

Yes. We work with clients in India and the United States, and with other international clients. Clients outside India are generally invoiced in US dollars.

Can you sign an NDA before we share details?

Yes. We can sign a mutual non-disclosure agreement before detailed discussions.

Who will be our point of contact?

Every engagement has one named point of contact at VD Hosts, with specialists from the relevant division involved as needed.

What if our requirements change during the project?

Changes go through a written change request that describes the effect on cost and timeline. Nothing changes until you approve it.

How much does a project cost?

It depends on scope. Where we publish "starting from" prices they appear on our pricing page for your country; otherwise you receive a fixed written proposal after a short call.

Which currencies do you invoice in?

Indian rupees for clients in India, and US dollars for clients outside India unless agreed otherwise. Choose your country at the top of any page to see prices in your currency.

How can we pay?

Against our invoice, by bank transfer, UPI, cards or net banking in India, and by international wire or ACH transfer from abroad. Online payment on the website is coming soon.

Is GST included in your prices?

Prices for Indian clients are exclusive of GST, which is added to the invoice at the applicable rate. Services exported to clients outside India are zero-rated where the GST rules allow.

Who owns the code and designs you create?

You do. Work made for you is assigned to you on full payment, as described in our Intellectual Property Policy.

How do you protect our data?

Least-privilege access with multi-factor authentication for staff, encryption in transit, secure handling of credentials, logging and regular updates. Where we process personal data for you, a Data Processing Agreement applies.

Do you certify companies for SOC 2 or ISO 27001?

No. Certification and SOC 2 reports are issued by independent auditors and certification bodies. We provide readiness support and testing.

How do I open a client account?

Register on the website: your details, your company, a verification code sent to your email, and a final review. Every account is approved by our team before you can sign in, and we email you when it is approved.

I forgot my password. What do I do?

Use "Forgot your password?" on the client login page. If your account is approved, we email a link to choose a new password; it works for 60 minutes.

How do we get support after launch?

Through a support plan or managed service. Support hours and response targets are set out in your agreement and our Service Level Agreement.