AI-powered service desk
A service desk that sorts, suggests and resolves faster.
AI classification, routing, suggested fixes and self-service, inside the ITSM tool your team already uses.
Why teams call us
Problems this solves
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01
Tickets sitting in the wrong queue
Manual triage delays every request.
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02
The same questions every day
Password resets and how-to questions fill the queue.
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03
Knowledge that nobody finds
Fixes exist in old tickets but are hard to search.
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04
Long escalations
Specialists read whole threads before they can help.
Our approach
We add AI to your service desk where it saves real time: classifying and routing tickets, suggesting resolutions from your knowledge base and past tickets, answering common questions through self-service, and summarising threads for escalation.
Agents review suggestions before they reach users, and the impact is measured against your current response and resolution times.
What is included
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Classification and routing
Category, priority and team set automatically.
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Suggested resolutions
Fixes drawn from the knowledge base and past tickets.
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Self-service
Chat answers for common requests, with handover.
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Summaries
Short summaries for escalation and shift handover.
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Knowledge gaps
Missing articles identified from real tickets.
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Reporting
Time saved and accuracy measured.
What you receive
- ITSM integration
- Routing models
- Suggestion and summary features
- Self-service channel
- Impact report
Technology we work with
- ServiceNow
- Jira Service Management
- Freshservice
- Zendesk
- Microsoft Teams
- OpenAI
- Anthropic Claude
Industries
How an engagement runs
Every engagement starts with a signed agreement and an advance payment as set out in your proposal. Work begins once both are complete.
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01
Analyse
Historical tickets and categories reviewed.
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02
Build
AI features integrated into the ITSM tool.
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03
Pilot
Tested with a subset of tickets and agents.
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04
Scale
Rolled out with ongoing tuning.
Ready to start? Talk to us directly.
Tell us what you need in a few lines. A specialist replies with next steps and a written proposal before any work begins.
Frequently asked questions
Can't find your answer? Ask us
Do we need to replace our ITSM tool?
What about sensitive ticket data?
How accurate is routing?
Start with a conversation.
Share a few details. A specialist replies with next steps, usually starting with a short call.