This Acceptable Use Policy ("AUP") applies to everyone who uses the websites, client area, hosting, servers, cloud environments, applications and other services provided or managed by VDHOSTS INTERNET PRIVATE LIMITED ("VD Hosts", "we"). It forms part of our Terms of Service and every Service Agreement.
1. Prohibited content
You must not use our services to store, publish or transmit content that:
- is unlawful under the laws of India or of the country where it is accessed, including content prohibited under the Information Technology Act, 2000 and the rules made under it;
- involves child sexual abuse material, which we report to the authorities;
- infringes copyright, trade marks or other intellectual property, or discloses trade secrets without authorisation;
- is defamatory, obscene, harassing, threatening, or promotes violence, terrorism or hatred;
- contains malware, ransomware, phishing pages or other harmful code;
- misleads people about who you are, or is used for fraud or financial scams.
2. Prohibited activities
- Unauthorised access to, or security testing of, any system, including ours, without written permission from its owner.
- Sending unsolicited bulk email, SMS or WhatsApp messages, or messages that breach the CAN-SPAM Act, the TCPA, the TRAI TCCCPR 2018 or the WhatsApp Business Messaging Policy.
- Operating open proxies, botnets, crypto-mining without our consent, or services that consume resources excessively and affect others.
- Denial-of-service attacks, port scanning or network attacks.
- Circumventing usage limits, licences or access controls.
- Collecting personal data without a lawful basis, or processing it in breach of the DPDP Act 2023 or other privacy laws.
3. Security responsibilities
Keep credentials secret, use multi-factor authentication where offered, keep software you control updated, and tell us promptly at info@vdhosts.com about any security incident affecting services we provide or manage.
4. Enforcement
We may investigate suspected breaches. Depending on severity we may warn you, remove content, suspend the affected service or account, terminate the agreement, and report the matter to the authorities, including CERT-In where required. Where possible we will give notice first, but we may act immediately to prevent harm or comply with law.
5. Reporting abuse
Report suspected abuse of our services to info@vdhosts.com with as much detail as you can.