Managed IT support
Your IT, looked after every day.
Helpdesk, devices, cloud apps, servers and networks managed under a written scope and agreed service levels.
Why teams call us
Problems this solves
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01
IT handled by whoever is free
Staff fix their own laptops and share passwords to get work done.
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02
No patching or backups
Devices and servers drift out of date, and nobody checks backups.
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03
New joiners wait days
Accounts and laptops set up by hand, inconsistently.
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04
Security basics missing
No MFA, no device encryption, no clear leaver process.
Our approach
Managed IT support takes day-to-day IT off your team. We look after users, laptops, Microsoft 365 or Google Workspace, servers, networks and backups, through a ticketing system with priorities and response targets written into your agreement.
Onboarding starts with an inventory and a security baseline, such as MFA, device encryption, patching and backups, so problems are prevented rather than repeatedly fixed.
What is included
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Helpdesk
User requests and incidents handled through tickets.
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Device management
Laptops and phones set up, patched and secured.
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Cloud workplace
Microsoft 365 or Google Workspace administration.
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Joiners and leavers
Accounts and devices set up and removed consistently.
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Security baseline
MFA, encryption, patching and endpoint protection.
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Reporting
Monthly reports on tickets, risks and recommendations.
What you receive
- IT inventory
- Security baseline
- Ticketing and support process
- Joiner and leaver checklists
- Backup monitoring
- Monthly service report
Technology we work with
- Microsoft 365
- Google Workspace
- Microsoft Intune
- Windows
- macOS
- Freshservice
- Fortinet
Industries
How an engagement runs
Every engagement starts with a signed agreement and an advance payment as set out in your proposal. Work begins once both are complete.
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01
Onboard
Inventory, access and contacts documented.
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02
Baseline
Security and backup baseline applied.
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03
Support
Helpdesk and maintenance under agreed priorities.
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04
Review
Monthly reports and quarterly reviews.
Ready to start? Talk to us directly.
Tell us what you need in a few lines. A specialist replies with next steps and a written proposal before any work begins.
Frequently asked questions
Can't find your answer? Ask us
How is managed IT priced?
Do you provide onsite support?
What are the response times?
Start with a conversation.
Share a few details. A specialist replies with next steps, usually starting with a short call.